Connect your PostNord agreement
Here you get an API key from PostNord and add it to fragtr. It takes about 5 minutes – plus the time PostNord takes to approve the key.
What you need
✅ A PostNord business agreement with a customer number (in Denmark usually 9 digits)
✅ An API key from the PostNord developer portal
✅ Your price sheet from PostNord
Where do I find the customer number? It's on your PostNord invoice and in PostNord Portal.
Part 1 – Get the API key from PostNord
2Go to My API keys and click Create key. Name it fragtr.
3Request access to Booking/EDI (Shipment) and Track & Trace. Enter your customer number if asked.
4Once the key is approved, copy it. It looks like a long string of numbers and letters.
The API key is secret. Never forward it by email – only enter it in fragtr.
Your prices
PostNord has no way for us to fetch your agreed prices automatically. So you add your PostNord prices as a price sheet under Finance → Cost price – one product at a time, with the dates the prices apply.
The price sheet is a CSV or Excel file with 3 columns: land (country), til_kg (up to kg) and pris (price per parcel, excl. VAT). Download the template.
Enter the fuel surcharge under Finance → Cost fuel. Until the price sheet is uploaded, your own PostNord prices won't show in price check – but you can connect right away.
Part 2 – Add it to fragtr
1Log in to
fragtr.dk and go to
Backend in the menu on the left.
2Click + Connect carrier and choose PostNord.
3Enter the API key and your customer number.
4Click Connect PostNord. We check the details right away.
Done! 🎉 PostNord is connected. Once your price sheet is under Finance → Cost price, your own PostNord prices show in price check marked "Own agreement".
If it doesn't work
| Error message | What to do |
|---|
| "PostNord rejected the API key" | Copy the key again. If it's brand new, wait until PostNord has approved it. |
| "The customer number only contains digits" | Enter the digits only, without spaces. |
| No PostNord prices in price check | Your price sheet isn't under Finance → Cost price yet – or it doesn't cover the pickup date. |
| An error from PostNord when booking | Read the message – it comes directly from PostNord. Check that the product is included in your agreement. |
Good to know
- Pickup: Drop the parcel off at PostNord or use your scheduled pickup.
- Label: The label is ready in fragtr straight away as a PDF.
- Cancellation: If you cancel in fragtr, just discard the label. PostNord only charges for parcels they have scanned.
- Invoice: PostNord invoices you directly, as usual.
Stuck? Write to hiwad@clovr.dk – and we'll help.